WELCOME TO ATLAS
STUDIOS
Fulfillment Policy
At Atlas Studios, we provide tailored digital services to mid-market and enterprise eCommerce brands. Our work is structured around custom-scoped projects and ongoing retainers, with deliverables agreed upon prior to project commencement. The policy below highlights our cancellation and refund policy. This policy is effective as of 13 June 2022.
Last updated: 23 March 2025
Project Initiation & Delivery
Work begins upon written agreement and receipt of initial payment (where applicable). Deliverables and timelines are outlined in the agreed proposal or statement of work.
CANCELLATIONS
Clients may cancel a project prior to commencement with written notice. Once work has started, retainer work can be paused or cancelled with 30 days written notice by the client.
Project cancellations once a project has been signed off and started will be subject to times and materials accrued by Atlas Studios and charged to the client.
Refunds
Due to the custom nature of our services, we do not offer refunds on completed work or in-progress engagements. However, we are committed to resolving any concerns and maintaining client satisfaction.
If you have questions about our service fulfilment process, please contact us at hello@atlasstudios.agency
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details: